Guest Service Gold Oregon

What is Guest Service Gold Oregon?

Five-star service begins with your employees. Ensure your team has the tools needed to give the best guest service possible with Guest Service Gold® training and certification. This comprehensive program is designed to train line-level employees to engage and provide memorable guest service. Core components include training and employee certification. Service-oriented organizations such as hotels, restaurants, attractions, and retail outlets can earn recognition as a Certified Property, Partner, or Destination if all front-line staff are engaged in this training. Our training emphasizes seven principles of customer engagement and features true stories told by actual employees to illustrate these core principles:

  • Recovery: Turn it around (Theory Restaurant at OMSI)
  • Personalization: Provide an individualized experience (Timberline Lodge & Ski Area)
  • Knowledge: Be in the know (Sheraton Portland Airport Hotel)
  • Passion: Inspire others (St. Josef’s Winery)
  • Commitment: Be all in (Portland International Airport)
  • Inclusion: Include everyone (Oregon Convention Center)
  • Personality: Be yourself (Travel Oregon Welcome Center)

Interested in conducting a GSG Training at your location? You can request an instructor to teach on-site.

Our training professionals have been around for a while, and can offer a wide variety of industry experience. Please see our list of authorized trainers below!

Training costs include the instructor and course packages and price points vary depending on distance; travel expenses may be extra. Up to 24 total can be accommodated in one session. Each participant needs their own workbook and test, which costs $30-$35 per person depending on shipping.